What’s New
Freni Care and Attention Home

Restricted Visiting Arrangement by Advanced Booking (Updated 4th October 2021)

Freni Care and Attention Home (the Home) will revise the restricted visiting arrangement by advanced booking in accordance with the latest guidelines issued by the Social Welfare Department with effect from 28th June 2021. All visitors should observe the following measures:



The Home will serve 4 visiting sessions daily.

1st session : 10 a.m. to 11 a.m.

2nd session : 12 noon to 1 p.m.

3rd session : 3 p.m. to 4 p.m.

4th session : 6 p.m. to 7 p.m.



Each floor accommodates visit arrangement for 2 different residents in each session, and each resident will be arranged for visit by one registered visitor. 



Each resident might schedule for one visit per week (Mondays to Sundays) on first-come-first serve basis. The Home accepts bookings within one week and two days (by 1 p.m.) before the visit day. 



The Home accepts bookings with WhatsApp (text message only) as follows; WhatsApp number : 9768-0767

(The Home will manage all bookings via this number only, while the other number formerly used will be cancelled) 


Visitors are required to provide relevant information including i) their full name, ii) the resident’s full name, and iii) the preferred visiting date and session (choose one session only). The Home has the right to arrange other session to visitors when their preferred sessions were filled, visitors may accept or reject the arrangement, or assign other person to take up the visit arrangement with the full name provided 24 hours before the visit day by WhatsApp.    


The Home will revert within 24 hours during office hours in weekdays.     



People not permitted to visit the Home under any circumstances included those:

- Who are under quarantine/medical surveillance/under self-monitoring after returning to Hong Kong

- Who are undergoing compulsory testing notice and results are not yet available 

- Whose household members are under home quarantine

- Who are symptomatic such as fever, respiratory symptoms or sudden loss of smell/taste at the time of visiting



Visitors are required to register at security station of the Home upon arrival;

- To present identity proof and the registered mobile number 

- To provide vaccination records/negative COVID-19 test/rapid antigen test result:



Both visitors and residents concerned have completed 2 doses of COVID-19 vaccines for 14 days before the scheduled visit (Example: Visitor pays visit on 16th May 2021 when both the visitor and resident concerned have completed the second dose on or before 1st May)



To present their vaccination records, but not required to present any COVID-19 test result before the visit



Visitors who completed two doses of COVID vaccines for 14 days before the scheduled visit, but residents concerned did not take COVID-19 vaccines or completed only one dose of COVID-19 vaccines or completed two doses of COVID-19 vaccines but the completion date was less than 14 days before the visit (Example: Visitors completed the second dose on 1st May and pay visit on 16th May or thereafter)


To present their vaccination record 





To provide a negative COVID-19 test result obtained within 72 hours from the day of visit. 





To perform COVID-19 rapid antigen test by themselves within 24 hours before the visit, and provide the following documents to the Home staff for checking: A photo showing the person being tested with the negative result, the time and date of the test, the product insert and packing of the rapid antigen test kit used


The packing and the product instructions of the said rapid antigen test kit which shall be collected by our Home staff 

Remarks: Regarding the designated COVID-19 rapid antigen test products announced by the Food and Health Bureau, <<Appendix I>> was referred to for details.



Visitors who

i) did not take COVID-19 vaccines; 

ii) only completed one dose of COVID-19 vaccines;

iii) completed two doses of COVID-19 vaccines but the completion date was less than 14 days before the visit



To provide a negative COVID-19 test result obtained within 72 hours from the day of visit. Entry permits to the Home will be granted by security guard with the aforesaid valid information provided. The nurses or health workers in dormitories will verify the COVID-19 test result and vaccination records again. 



Visitors are required to complete the declaration form with their full name, travel and contact history etc. People are not permitted for visits include those: who fail to present identity proof; refuse to complete declaration form; who are under quarantine order or medical surveillance; visited overseas who are currently required to undergo compulsory quarantine and compulsory testing; who have been in contact with confirmed case of COVID-19 under home confinement or pending result; who have fever, upper respiratory tract symptoms, new loss of taste or smell or diarrhea. The Home reserves all rights to take legal action against those who make false statement. (Your patience are appreciated when proceeding registration) 



Visitors should wear surgical masks and stay in the designated visiting area. They may use the public toilets near the nurse station if needed, while walking around the Home is prohibited. Visitors should avoid physical contacts with residents, and the Home will arrange clear partitions between visitors and residents for infection control. They should avoid contacts with other individuals aside the respective resident during the scheduled visits. For enquiries, visitors are suggested to contact the Home staff by phone after the scheduled visits.



The above arrangements apply to all residents including those who stay in single rooms, that visits will be arranged direct at their bedrooms and visitors should maintain proper social distance and avoid physical contacts with residents. The outing application of caregivers follows the latest rules and regulations of the Home.   



To ensure visiting arrangement in an orderly manner and visitors’ compliance to all infection control measures, the Home will consider visitors who violate the measures are giving up their rights to schedule visits for the following week, such as fail to wear surgical facemask, arrange more than one visitors, refuse to leave when visit session ends, unauthorized removal of partitions for physical contacts with residents, entry to non-designated area and residents’ room (except for visits in single rooms) etc.  


The Home continues to support residents’ connection with their relatives and friends as follows; 


Video call service by appointment through Social Work Department.


Drop-off service at security station operates from 8 a.m. to 7:30 p.m. daily for sending necessities to residents and/or caregivers.


Telephone enquiry to catch up with residents’ condition


Our Home will review the above-mentioned policy continuously in accordance with the latest development of the diseases. Thank you for your cooperation.